Regional Manager

 Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

Reporting to the Regional Director, the Regional Manager will be responsible for operational support and training as required for all clubs with special attention to underperforming clubs. This position plays a critical role in upholding our standard of cleanliness and customer service by working with managers and staff inside the Judgement Free Zone®.

Skills Required

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Essential Duties and Responsibilities 

•  Elevate club managers in your region to be independent, successful managers of their business. Teach them how to utilize tools in place and hold them accountable to results. Provide your team with ‘+1 service’.
• Deliver consistent feedback to managers on performance through weekly visits and performance reviews.
•  Responsible for assisting managers in developing talent and building a pipeline for future growth. Be accountable for your team’s knowledge of critical information.
• Regional manager should spend majority of time in assigned locations, conducting weekly visit reports and reviewing. Data observed or information taught each week should be reviewed and presented to regional directors. This includes review of daily Fitness BI metrics, L10 scorecard and KPIs. Through that discussion the regional manager would work with his/her director to develop plan for club improvement. 
• Monthly, regional managers should meet individually with each manager to review progress for bonus scorecards and KPI tracking. Regional managers are required to hold their team accountable to business metrics and provide support in areas of opportunity. 
• Review monthly cleanliness and tour inspections. Follow up with club managers to provide feedback and coach for improvement. Keep record of monthly improvement or lack there of and coach managers as needed. 
• Facilitate weekly level 10 meetings with team and track progress of metrics and 90 day goals.
• Identify strengths and weaknesses within region and leverage training to develop stronger teams.
• Provide regular feedback to regional director based on your interaction with staff in your clubs. Use observation and this feedback to determine what would be helpful for managers to learn more about assist with training for club managers, assistant managers and member services employees.
• Hold managers accountable for daily operations in order to ensure a premier member experience.
• Assess business of underperforming clubs. Work in conjunction with regional director to ensure standard operating procedures are in place. Develop strategy to improve business and see through implementation with club manager.
• Review all on-line/social complaints and work with management team to assess and adjust business practice as required. Platforms include: online, Listen 360, BBB, and all social media platforms. 
• Facilitate new hire orientations & ensure onboarding process for all new hires is done correctly.
• Identify talent for manager in training program and assist instructing weekly training sessions.
• Maintain staffing levels through recruitment and following turnover trends. Ensure clubs follow scheduling standards and eliminate overtime. 

 Qualifications

• 2+ years of management experience 
•  Excellent interpersonal and communication skills
• Ability to keep employees motivated and engaged
• Ability to travel to multiple locations

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

About Flynn Fitness Group LLC

As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our Lunk Alarm™, and most of all perhaps, for our Judgement Free Zone® philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.

Planet Fitness is a franchise of fitness centers. The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group. As an independent franchise we have built our company by staying true to our core values. Those values include: Accountability, Family, Communication, Consistency, Passion and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment that consistently has an open line of communication between members and staff which ultimately creates maximum accountability.